Much of any businessperson’s success in the professional world will depend on a seemingly innate ability to communicate. Most days you’ll be in a position where connecting with others is the only way to accomplish tasks. How you say things matters as much as what you’re saying. Whether you’re emailing a client, presenting to co-workers, or critiquing an employee, knowing when and how to communicate can make the difference between getting by and being successful. But effective communication isn’t as effortless as it might seem.
Many people who feel content with their communication skills don’t realize that small details that might not make or break business relations can still affect both daily and long-term operations.
Whether you need help dealing with an angry client, contractor, or a distributor, the ability to say what you need to say concisely and constructively is a skill that is too often overlooked in workplace dealings. It’s hard to understate the importance of thoughtful communication in the office. A keystone to communication is thinking about the inherent questions before they arise.
How should you respond if you receive a phone call from a frustrated customer? Is it more appropriate to have an email or a conversation, and can that conversation be over the phone or in person? Knowing the answer before the issue will make the process seamless.
Likewise, how to communicate within your organization can go a long way toward creating a positive, constructive environment. You might have worked in a company that has employees who treat far too many things as emergencies. If your priority emails hit double digits each morning how do you really know what is a priority anymore?